Help center

Work through the six steps that take a new shop from nothing to bookable: profile, hours, first service, first groomer, payouts and plan.

Start a new grooming shop on the platform with your shop name, your name, email and a password.

The four sign-in roles, the menu items each one gets, and what only the owner can do.

Switch views, show or hide groomers, filter by service line, and read the dogs-per-day figures.

Book one pet or several for a household, check the calendar as you go, and use Book anyway or the waitlist when needed.

Use the appointment's quick view for check in, no-show, ready for pickup, move, rebook and cancel.

Keep a list of clients who want a time that is not free, and message them when one opens up.

Create a household with its first pet, then edit contact details, address, notes and tags.

Fill in a pet's profile and behaviour tags, keep carry-forward groom notes, and add a photo.

Add vaccine records on the pet's Health tab and understand what Current, Expires soon, Expired and No record mean.

Set a service's price, length, online visibility, who can do it and what it needs, then add optional add-ons.

Add the equipment a booking holds, so two dogs never share a tub, and see what limits your day.

Add groomers to the calendar, set when they work, block days or hours, and make them bookable online.

Email a groomer, front desk person or manager a link that gives them their own sign-in.

Connect payouts, register a Stripe smart reader, and set sales tax and the tip buttons shown at checkout.

Start a sale from an appointment or as a walk-in, add items, discounts and tips, take payment, and refund if needed.

Sell a gift card as a line on a checkout, pay with one, and look up a balance.

Choose whether online bookings need your approval, how far ahead and how soon clients can book, and what happens to same-day bookings.

Answer the requests that wait in Requests: approve them, decline with a reason, or offer the client up to three other times.

Copy the link clients use to book, and set the logo and brand colour they see on your booking page and in booking emails.

The steps on your booking page, from picking pets to the confirmation, so you can answer client questions.

Switch on confirmation, reminder, moved and cancelled texts, edit what they say, and send yourself a test.

See conversations from your connected channels, link them to a client, use saved answers and send replies.

Link a social account once from the Social Groomer area so you can post to it.

Write a caption, add photos from your appointments or upload them, pick channels, and save a draft, schedule it or submit it for approval.

What each Forecast tab shows and how it is worked out, and what to do when it says there is not enough history.

Pick a report, a period and a grouping, press Show, and save the result as a CSV.

Add a code from an authenticator app to your sign-in, and keep backup codes.

Report a problem to the platform team from any page, with a screenshot.

Sign in with Google or email and password, and get a reset link when you forget your password.