Help / Getting started

Set up your shop with the onboarding checklist

Work through the six steps that take a new shop from nothing to bookable: profile, hours, first service, first groomer, payouts and plan.

Who can do this: The shop owner. Anyone else who opens the checklist is sent to the dashboard.

Steps

After you create your shop you land on Set up your shop. Each step shows Done or To do; open one to fill it in.
Business profile: shop name, booking address (first time only), phone, street address (and optional suite), city, state, ZIP, timezone and service lines. Press Save profile.
Opening hours: opening and closing time for each day, plus any Closures and holidays (optional). Press Save hours.
First service: a name, service line, length in minutes and price. Press Save service.
First staff member: their name, optional email and phone, and role. Press Save staff member. Their column then appears on the calendar.
Connect payouts: press Set up payouts to create your Stripe Express account so pet owners can pay the shop. If Stripe needs more details, press Continue payout setup.
Choose plan: press Choose plan, which opens Settings > Billing. Pick Monthly or Yearly and press Start free trial (no card needed) or Choose plan and pay on that page.

When every step is done you see "Your shop is live" with a link to the dashboard.
The Choose plan step completes once the subscription starts, including a trial.

"Open at least one day a week." or "Closing time must be after opening time.": Give every open day an opening and a later closing time, or mark the day closed.
"Pick at least one service line." or "Pick a valid timezone.": Tick a service line and choose a timezone from the list.
"At least 5 minutes." or "At most 10 hours.": The service length must be between 5 minutes and 10 hours.
"Your booking address was taken while you signed up. Pick another in Business profile.": Choose a different booking address.
The New appointment panel says "Booking needs at least one groomer and one service. Finish the onboarding checklist first.": Complete the First service and First staff member steps.
"Billing is not configured yet" or "No plan is on sale yet. Check back soon.": Plans are not on sale for this installation yet.

Later, manage your plan in Settings > Billing: switch plan, add a card during a trial, cancel at the end of the period or resume, and download invoices. Billing is for the owner only.
Add more services and staff later in Settings > Services and Settings > Team.