Help / Your account and the app
Send a bug report or feature request with Get support
Report a problem to the platform team from any page, with a screenshot.
Steps
- Press Get support (the life-buoy button) in the right-hand column.
- In the panel titled Send feedback choose the Type: Feature request, Bug or Problem.
- Give a short Title (3 to 120 characters) and describe what happened or what you want in Description (up to 4000 characters). Say what you pressed.
- Optionally add a Screenshot: a PNG, JPEG or WebP image of 5 MB or less.
- Press Send.
What you will see
- "Thanks -- your feedback was sent." The page you were on, your screen size, browser and time zone go with it.
Common problems
- "The title must be 3 to 120 characters."
- Shorten or lengthen the title.
- "The attachment must be an image." or "The attachment must be 5 MB or smaller."
- Use a PNG, JPEG or WebP under 5 MB.
- "Something went wrong. Try again."
- Retry. If you are signed out, sign in first.
Good to know
- Reports go to the platform team's feedback queue. Do not put card numbers or passwords in a report.