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Help / Your account and the app

Turn on two-factor authentication

Add a code from an authenticator app to your sign-in, and keep backup codes.

Steps

  1. Open the user menu, choose Profile & settings, then Two-Factor Authentication.
  2. It says Two-factor authentication is off. Type your password if your account has one, then press Enable two-factor authentication.
  3. Scan the code with your authenticator app, or use Or enter this key manually.
  4. Save the backup codes shown once. Each works once.
  5. Type the 6-digit code from the app and press Verify & enable, then Done.
  6. Later, you can press Regenerate backup codes for a fresh set, or Disable to turn it off.

What you will see

  • The page changes to Two-factor authentication is on.

Common problems

"That code did not verify. Check the time on your authenticator app."
Make sure the phone's clock is set automatically, then enter a fresh code.
"Your role requires two-step verification. Set it up below to continue."
Platform staff accounts must use it. Complete the steps.

See it on your own book

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