Help / Your account and the app
Sign in, and reset a forgotten password
Sign in with Google or email and password, and get a reset link when you forget your password.
Steps
- Open the platform sign-in page. Choose Continue with Google, or type your email and password and press Sign in.
- If you forgot your password, press Forgot password?, type your email and press Send reset link.
- Open the email and follow the link. Under Choose a new password, press Save new password.
- Then sign in with the new password.
What you will see
- After sign-in you land on your home page for your role.
- After asking for a reset: "If that address has an account, a reset link is on its way. It works for one hour."
- After resetting: Password changed.
Common problems
- "Sign-in failed. Try again."
- Check the email and password, or use Forgot password?.
- "This account has been turned off. Ask your shop owner."
- Your sign-in was deactivated by the shop.
- "This link has expired" on the reset page.
- Reset links work once and for one hour. Press Send a new link.
- "That link has expired." when confirming an email.
- On the Check your email page, press Send the link again.
- The page asks for a code from an app.
- Two-factor is on for your account. Enter the 6-digit code or a backup code.