Help / Social
Create a social post and save it as a draft
Write a caption, add photos from your appointments or upload them, pick channels, and save a draft, schedule it or submit it for approval.
Who can do this: Owner and manager roles can open Social Groomer. The owner or an admin can Schedule; anyone else with access uses Submit for approval.
Steps
- In Social Groomer press New and choose Post, or press Create a post on Home.
- Under Channels, tick where it should go. Only channels you have connected appear; without any you can still save a draft.
- Write the Caption (up to 2200 characters). Write caption fills in a template; replace [booking link] with your booking link first, or take it out.
- Under Photos, drop or Add up to 4 photos (PNG, JPEG or WebP, 10 MB each), or choose Choose from before and after photos to use pictures taken at appointments.
- Set When. The time is on your shop's clock, not your browser's.
- Press Save draft, or Schedule (owner or admin), or Submit for approval.
- To publish: open Publish (tabs Queue, Drafts, Approvals, Sent). An owner or admin sets a Post time and presses Approve in Approvals, or Send back with a note. On a post, Publish now sends it at once; Retry re-tries only a failed channel.
What you will see
- A Preview on the right shows how it looks on each channel you ticked.
- The window closes and the post appears under Publish. Drafts waits in the Drafts tab.
Common problems
- "Replace [booking link] in the caption with your booking link (or take it out) first."
- Scheduling and approval are blocked while the placeholder is in the caption.
- "Add a photo to post." or "Pick at least one channel."
- Scheduling and submitting need a caption, a photo and a channel. A draft only needs a caption or a photo.
- "Pick a time in the future."
- The time must be at least a minute ahead.
- "This photo is not marked shareable."
- Photos from appointments reach Social only when ticked Fit to share in the photo viewer (new photos start ticked). Tick Don't use this pet's photos on social on a pet record to keep a pet out entirely.
- "Approve the post before publishing it."
- Open the draft, press Approve, then publish or schedule. Editing an approved post sends it back to draft.
- "Video posting is coming soon. Pick a photo."
- Video posts are not available yet. Use photos.
- "Only the owner or an admin can schedule. Submit it for approval instead."
- Use Submit for approval.